Shipping costs for orders from DFAC depend upon the method and option you choose. All items in an order are grouped together by total weight.
There are no shipping costs associated with Classes, workshops or courses.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form.
You may return most items sold by DFAC within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item, see below).
We cannot accept returns of certain items, including:
Any product missing the serial number or shipping code.
In addition, we will only issue partial refunds for the return of certain items, including:
Any item that is returned more than 30 days after delivery.
Any book that has obvious signs of use.
Any CD, DVD or VHS tape that has been opened (taken out of its plastic wrap).
Any item that is not in its original condition, is damaged, or is missing parts.
Damaged or Defective Items
Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you.
You can usually find contact information listed in the product manual that came with the item. We will ask you to indicate the number of items you are returning, the reason for return, and whether you would like a refund or a replacement item sent to you.